Terms & Conditions & Cancellation Policy

1. Scope of Application

These Terms and Conditions (T&C) apply to all contracts between Andrej Albrecht (hereinafter "Provider" or "we") and customers (hereinafter "Customer" or "you") regarding the following products and services:

• Books (physical and digital/eBook)
• Online courses and workshops
• Strategic advisory services (Scaling Advisory)
• Software platform and digital tools (Scaling Maturity™ Platform)
• Combination offers (Bundles)

Deviating, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract unless their validity is expressly agreed to in writing.

2. Contracting Parties

Provider:

Andrej Albrecht
Falkenstraße 9
49610 Quakenbrück
Germany

Email: andrejalbrecht@gmail.com
Website: www.scaling-maturity.com

Legal Entity Notice: A legal entity will be registered before sales begin. Complete information about the registered entity will be published on this page before the first sale.

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to submit an offer.

By clicking the "Buy" or "Order" button, you submit a binding order for the goods in the shopping cart. The confirmation email we send immediately after receiving your order does not yet constitute acceptance of your offer, but merely confirms receipt of your order.

The purchase contract is only concluded through our express acceptance declaration or by delivery of the goods.

4. Prices and Payment Terms

All prices are stated in Euros (€) and include statutory value-added tax, where applicable.

Payment is made in advance via:

• Credit card
• PayPal
• SEPA direct debit
• Bank transfer

For digital products (eBooks, online courses, software access), provision occurs after full payment has been received.

5. Delivery and Performance

5.1 Physical Products (Books)

Delivery is made within Germany and the EU. Delivery time is usually 3-7 business days after payment is received. Shipping costs are displayed during the ordering process.

5.2 Digital Products

eBooks: After full payment is received, you will receive a download link via email. The file is available in PDF, EPUB, and MOBI formats.

Online Courses: Course access is provided via email after payment is received. Access is valid for the duration of the course or as specified in the course description.

Software Platform: After payment is received, you will receive access credentials via email. The access period depends on the chosen subscription (monthly/annual).

5.3 Services (Advisory)

Advisory services are provided according to individual agreement. Appointments are scheduled after payment is received. Services are provided online (video call) or on-site by agreement.

6. Retention of Title

Until full payment of all claims, the goods remain our property.

7. Warranty and Liability

For defects in the goods, the statutory provisions apply, unless otherwise regulated below.

For digital products (eBooks, software, online courses), there is no claim for freedom from defects in the sense of physical condition. Warranty claims only exist in case of significant functional disruptions that make use of the product impossible.

For advisory services, the statutory warranty provisions apply. Liability for slight negligence exists only in case of violation of an essential contractual obligation.

Liability for damages from injury to life, body, or health, as well as under the Product Liability Act, remains unaffected.

8. Copyright and Usage Rights

All content, including texts, graphics, logos, software, and other materials, are protected by copyright. "Scaling Maturity™" is a registered trademark of Andrej Albrecht.

Digital Products:

• eBooks: You receive a simple, non-transferable right of use for personal use. Reproduction, distribution, or commercial use is not permitted.
• Online Courses: Access is personal and non-transferable. Recording of course content is not permitted.
• Software: Usage rights are governed by the separate software license agreement.

9. Data Protection

The protection of your personal data is important to us. Information about the collection, processing, and use of your data can be found in our Privacy Policy.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/.

We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

11. Applicable Law and Jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If the customer is a merchant, legal entity under public law, or public-law special fund, the place of jurisdiction for all disputes arising from this contract is our business location in Quakenbrück, Germany.

12. Severability Clause

Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions shall remain unaffected.

Cancellation Policy (Right of Withdrawal)

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day,

• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods,
• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, where you ordered multiple goods in one order and they are delivered separately,
• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good, where you ordered multiple goods in one order and they are delivered in a single shipment,
• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, where goods were ordered in one order and are delivered separately.

Exceptions to the Right of Withdrawal

The right of withdrawal expires prematurely for contracts for the supply of digital content not on a tangible medium if we have begun with the execution and you have expressly agreed that we begin with the execution of the contract before the withdrawal period expires and you have been informed of the loss of your right of withdrawal.

This applies in particular to:

• eBooks that are made available for download immediately after payment
• Online courses whose access is activated immediately after payment
• Software access that is activated immediately after payment

For these products, you will be expressly informed before purchase that the right of withdrawal expires upon provision.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form.

Last Updated: January 1, 2026
These Terms and Conditions may be updated at any time. The current version can be found on this page.